The Cleaning Guy
Our clean comes to you
*Birmingham Based*
*Birmingham Based*
Terms and conditions
*Please read through this carefully*
Window Cleaning
By using The Cleaning Guy service you agree to our terms and conditions of business.
1. Initial visit
For your first clean there may be additional time incurred due to excessive dirt and silt that would need to be removed to achieve maximum results.
2. What you can expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
3. How often we visit
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.We also offer one-off window cleans at an extra charge.
4. Bad weather
We’ll always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
5. Cancellation and obstructions
We’ll try to be as reliable as we can for you, but we also appreciate the customer being reliable. We’ll make time and space in our schedule for you. On the day of the clean it will be too late to reschedule your clean with another. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected, if for any reason, our team is obstructed from carrying out the clean, e.g. access to the property, our team is instructed to wait for a period of five minutes only. The clean would have to be rescheduled at full price.
6. Termination of services
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07803 089690 or by email to thecleaningguy87@gmail.com
7. Complaints procedure
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return the next working day to re-clean your windows for free.Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
8. Confidentiality
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
9. Payments
New and one-off customers will have the option to pay using their debit or credit card on the day of the clean. This is to ensure that our new customers are satisfied with our service. However, customers who choose to join our 4 or 8 weekly cleaning are required to pay via our direct debit system Go-Cardless, which can be set up on our page, Payments are then automatically collected five days after each clean.
10. Insurance
All work carried out by The Cleaning Guy Cleaning Services is covered by our Public Liability Insurance.
Conservatories
By using The Cleaning Guy service you agree to our terms and conditions of business.
1. Initial visit
For your first clean there may be additional time incurred due to excessive dirt and silt that would need to be removed to achieve maximum results.
2. What you can expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
3. How often we visit
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.We also offer one-off window cleans at an extra charge.
4. Bad weather
We’ll always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
5. Cancellation and obstructions
We’ll try to be as reliable as we can for you, but we also appreciate the customer being reliable. We’ll make time and space in our schedule for you. On the day of the clean it will be too late to reschedule your clean with another. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected, if for any reason, our team is obstructed from carrying out the clean, e.g. access to the property, our team is instructed to wait for a period of five minutes only. The clean would have to be rescheduled at full price.
6. Termination of services
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07803 089690 or by email to thecleaningguy87@gmail.com
7. Complaints procedure
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return the next working day to re-clean your windows for free.Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
8. Confidentiality
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
9. Payments
Conservatories are considered a one-off payment customer. Customers will have the option to pay using their debit or credit card on the day of the clean or cash on completion. This is to ensure that our new customers are satisfied with our service.
10. Insurance
All work carried out by The Cleaning Guy Cleaning Services is covered by our Public Liability Insurance.
Gutter Clearance
By using The Cleaning Guy service you agree to our terms and conditions of business.
1. Definitions
In these Terms and Conditions, the following terminology applies:
“The Company”, “We”, “Us”, means The Cleaning Guy Cleaning Services
“Operative” means the person or persons carrying out the clearance, repair, and replacement services.
“Client” means the person(s), or company to whom the services are supplied.
“Service” means the guttering, fascia, soffit, roof, or any other clearance, clean, repair or replacement services provided to the client.
2. Payment
2.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by credit/debit card before the operative leaves the Client’s premises.
2.2. If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
2.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
2.4. The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
2.5. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
2.6. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
2.7. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
2.8. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
2.9. All payments must be made in Great Britain Pounds.
3. Deposit Policy
Deposits are not required for the completion of any work provided by The Company.
4. Cancellation Policy
The Company requires the Client to give at least 48 hours’ notice of cancellation before the agreed job start time.
In the event of the Client missing this cancellation deadline, an administration of £75 is payable. Notice can be provided any weekday between 9am to 5pm.
5. Parts Policy
All parts relating to any work we have completed for the Client remain the property of The Company until the Client settles the full invoice total for the work.
6. Our Services
6.1 The Company aims to provide reliable, trustworthy, and efficient Operatives who perform the work to the Client in a professional and timely manner.
6.2 The Client must allow the Operatives access to the service address, with water and power if required, to complete the work. The Client agrees to allow our technicians access to the property during the allotted job time. If the Client is not going to be present at the property during this time, then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.
6.3 We aim to deliver a service of the highest standards, always aiming to delivery than you expect. However, when work is completed, mistakes can be made, and we always correct our mistakes. The Client is required to check the quality of the work after completion. In the event that the Client is not satisfied with the standard of work, they should contact the Company within 24 hours of completion of the service.
The Company agrees to resolve any issues or complaints raised. In the event of a valid Client complaint, the Client will allow the Company to return to the property to complete the work to the Client’s satisfaction. The Company will not refund any payment of the Client in lieu of the Operative being permitted to return to the Client’s property to complete the work.
6.4 Gutter Clearing and Cleaning definitions: Gutter Cleaning is also know as gutter, soffit and fascia cleaning this is where all externals of the guttering and soffit and fascia will be cleaned using water and cleaning agent, The gutter clearing process is where all gutters are emptied and can vary in time to complete, but the prices quoted are fixed regardless of the length of time required to complete the service. Gutter clearance is not guaranteed, and a property surrounded with trees can often fill again quickly. Any dissatisfaction should be reported within 24 hours .
7. Clients
By using our service, you agree to pay the full quoted amount on satisfactory completion of the works. All prices are fixed, however if the Client provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.
In the event that one of our Operatives discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Client.
8. Appointment times
The Company will provide the Client with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.
All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Client.
9. Accountability
The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.
10. Gutter Clearance Guarantee
The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Client notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.
These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system.
11. Insurance
All work carried out by The Cleaning Guy Cleaning Services is covered by our Public Liability Insurance.
Pressure Washing
By using The Cleaning Guy service you agree to our terms and conditions of business.
1. Agreement
By contracting services with The Cleaning Guy Cleaning Services you are agreeing to allow The Cleaning Guy Cleaning Services on the property for cleaning purposes to be completed at an agreed upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages.
2. Water Usage
Client agrees to provide The Cleaning Guy Cleaning Services the right to use an on-site water supply as needed to complete the stated project without compensation. If on well water, or if in an area with low water pressure or volume, client agrees to cease all water consumption inside the home to include taps, dishwashers, washing machines, outdoor sprinkler systems etc. If an exterior water supply is required it will be at an additional charge. It is the Customer's responsibility to make sure the water supply is on and working before we arrive. Additional charges will be applied if water is not available.
3. Electrical Usage
Client agrees to provide The Cleaning Guy Cleaning Services the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.
4. Courtesy
While The Two Pains Cleaning Specialists is on location on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area this is for your safety as well as our own.
5. Payment
5.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by credit/debit card before the Operative leaves the Client’s premises.
5.2. If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
5.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.4. The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
5.5. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
5.6. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
5.7. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
5.8. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
5.9. All payments must be made in Pound Sterling.
6. Scheduling
Scheduling, in a business in which productivity relies upon the weather, can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
7. Removal & Replacement of Deck Contents
Removal and replacement of grills, deck furniture, planters, etc. is the responsibilities of the homeowner. Should we need to remove items from the work area, we will not be responsible for breakage or for storage issues when it comes to these items.
8. Damages
The Cleaning Guy Cleaning Services is not responsible for damages due to improperly installed siding, loose shingles, or siding, broken or open windows, improperly sealed windows, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders, and improper caulking. In every aluminium siding case, and in some cases in vinyl siding, the sun and weather will bleach the colour and cause it to fade. Pressure washing and soft washing, which entails removal of chalky, gritty or failing surface materials, may cause the faded aspects of the vinyl or aluminium to stand out. The Cleaning Guy Cleaning Services will not be responsible for such conditions. The Cleaning Guy Cleaning Services will not be responsible for loose mortar that may dislodge during the cleaning process. The Cleaning Guy Cleaning Services will not be responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable. The Two Pains Cleaning Specialists is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals. Client should notify The Cleaning Guy Cleaning Services if there are any surfaces on or near the home that cannot have any form of detergent on them. If The Cleaning Guy Cleaning Services is not notified of this, The Cleaning Guy Cleaning Services is not responsible for any ill effects to any surfaces regarding this matter.
9. Stains
This agreement to provide services is in no way a guarantee that stains will be removed completely. Some stains cannot be removed by pressure washing, power washing or soft washing. Tree sap, artillery fungus, splatters from stain and paint are examples of materials that cannot be removed by conventional means. We make every attempt to point out these areas to the customers when quoting the project. Sometimes, these stains cannot be removed at all. The Cleaning Guy Cleaning Services strive for a 100% customer satisfaction, and will work with homeowners and business owners when this does not occur.
10. Condition of Property
The Cleaning Guy Cleaning Services expects your property to be in good repair and weather tight. This includes, but is not limited to all electrical service including receptacles and light fixtures. Doors and windows shall also be weather tight. The Cleaning Guy Cleaning Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repair of electrical related items or doors or windows. The Cleaning Guy Cleaning Services cannot guarantee removal of artillery fungus from exterior house surfaces.
11. Window Cleaning
Windows may become water spotted as a result of our services. Window cleaning is NOT included with a house wash unless you choose to pay for our exterior window cleaning service.
12. Client's Responsibility on Day of Service
Client should make sure to have on-site water supply activated and accessible and have all windows & doors shut tightly. Client should also make sure to have all pets and children inside or away from the areas being cleaned. Client should also clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed.
13. Media Release
Client agrees to allow The Cleaning Guy Cleaning Services to utilize any photos, descriptions, reviews, quotes, or videos of the property and/or the client in the context of marketing or advertising for The Cleaning Guy Cleaning Services. The Cleaning Guy Cleaning Services will use these items described in this section without any compensation to the client. Client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above examples of media. This does include the use of photos, testimonials and videos posted or displayed on online venues such as social media and or other websites associated with The Cleaning Guy Cleaning Services. The client also agrees to allow The Cleaning Guy Cleaning Services to display a marketing sign on their property for no more than one week (seven calendar days) after the work has be completed.
14. Insurance
All work carried out by The Cleaning Guy Cleaning Services is covered by our Public Liability Insurance.
Carpets
By using The Cleaning Guy service you agree to our terms and conditions of business.
1. Definitions
1.1. In these Terms of Business the following definitions apply:
“The Company”, “We”, “Us” – means The Cleaning Guy Cleaning Services
“Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
2. Contract
2.1. These Terms and Conditions represent a contract between The Cleaning Guy Cleaning Services
2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, live chat, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
2.6. The Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Any alterations will apply to new business but not existing contracts.
3. Pricing
3.1. All orders are subject to a £60.00 minimum call out charge
3.2. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date. The Company reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us.
3.3. We use national average room sizes when calculating the price over the telephone. For bedrooms bigger than 18 square meters and living rooms bigger than 38 square meters the price will increase.
3.4. Any charges like congestion charge, ultra low emission charge and parking will be added to the Client’s invoice unless a different agreement was made.
3.5. If Company personnel need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £10.00 charge will be added to the price of the service. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address another charge of £10.00 will apply.
3.6. If the Client has a dog, cat or other hairy animal hair slowing down the cleaning process an additional 30% extra charge may be added to the service price.
4. Access
4.1. The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £30.00 fee.
4.2. The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £30.00 fee.
5. Payment
5.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by credit/debit card before the carpet cleaner leaves the Client’s premises.
5.2. If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
5.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.4. The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
5.5. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
5.6. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
5.7. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
5.8. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
5.9. All payments must be made in Pound Sterling.
6. Cancellations
6.1. The Client can cancel the scheduled service by giving prior notice 48 hours before the cleaning without incurring any cancellation fees otherwise a fee of £20.00 will be charged.
6.2. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
6.3. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaner or cleaning team.
7. Claims
7.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim.
7.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.
7.3.. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.
7.4. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
7.5. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
7.6. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
7.7. While the Company operatives make every effort not to break items, accidents do happen. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away.
7.8. The Company shall not be responsible for damage due to faulty and/or improper installation of any item.
7.9. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
8. Liability
8.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
8.1.1. Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.
8.1.2. Late arrival of Company operatives at the service address. The Company endeavours to be on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
8.1.3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
8.1.4. Non satisfactory result from the service due to the Client or third party walking on the carpets during or shortly after the cleaning process;
8.2. The Company shall not be liable for the shrinkage of carpets, rugs, curtains or sofas as a result of natural fibre being wet cleaned.
8.3. The Company shall not be liable for the shrinkage of carpets, rugs, curtains or sofas as a result of poor fitting.
8.4. The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.
8.5. The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.
8.6. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
9. Supplementary Terms
9.1. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
9.2. If any estimates of how long it will take the cleaning to fully dry after a hot water extraction clean are provided, that is only an estimate and therefore a degree of flexibility may be required.
9.3. The Client understands that the price he has been quoted is not for a “package deal” and does not include anything apart from cleaning agreed on the quotation.
9.4. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
9.5. Our cleaners are happy to move lightweight furniture. Due to Health and Safety regulations the cleaner will attempt to move only furniture that requires no more than one person.
9.6. All fragile and highly breakable items must be secured or removed before any cleaning takes place. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
9.7. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Client’s failure to comply with this obligation.
9.8. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
9.9. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
9.10. The Client agrees to allow the Company back to re-clean and inspect any disputed areas before arranging a third party to carry out services.
9.11. The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleaning’s.
9.12. The Company requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, the Company will re-clean any areas and item/s before the completion of the service on the same day.
9.13. The company may take up to 5 working days to respond to a complaint.
9.14. Complaints are accepted in writing (letter, e mail or text). Complaints must be reported on completion or in the following 24-hour.
9.15. Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. The Company will use its best efforts to provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.
9.16. In the case of damage the Company will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired the Company will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.
9.17. The company reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to £100 or less.
10. Client Satisfaction
10.1. The client understands that he/she is not entitled to any refunds.
10.2. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, the Company reserves the right to return a cleaner and re-clean any areas to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
10.3. The Company reserves the right to return a cleaner not more than once.
10.4. The Company may require entry to the location of the claim within 24 hours to correct the problem.
10.5. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
10.6. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
10.7. We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
11. Insurance
11.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £50.00.
12. After The Cleaning Service
12.1. By entering into a service agreement with The Cleaning Guy Cleaning Services, the Client agrees that after the completion/termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use services provided by such a cleaner then he/she must pay a referral fee of £1200.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
Auto Cleaning
By using The Cleaning Guy service you agree to our terms and conditions of business.
3. How often we visit
We offer the choice of once-off, weekly or monthly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
4. Bad weather
We’ll always try to not clean your vehicle in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your vehicle. Your clean will carry over to the next working day.
5. Cancellation and obstructions
We’ll try to be as reliable as we can for you, but we also appreciate the customer being reliable. We’ll make time and space in our schedule for you. On the day of the clean it will be too late to reschedule your clean with another. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected, if for any reason, our team is obstructed from carrying out the clean, e.g. access to the vehicle, our team is instructed to wait for a period of five minutes only. The clean would have to be rescheduled at full price.
6. Termination of services
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07803 089690 or by email to thecleaningguy87@gmail.com
7. Complaints procedure
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return the next working day to re-clean the effected area for free. Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
8. Confidentiality
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
9. Payments
New and one-off customers will have the option to pay using their debit or credit card on the day of the clean. This is to ensure that our new customers are satisfied with our service. However, customers who choose to join our weekly or monthly wash cycles are required to pay via our direct debit system Go-Cardless, which can be set up on our page, Payments are then automatically collected five days after each clean.
10. Insurance
All work carried out by The Cleaning Guy Cleaning Services is covered by our Public Liability Insurance.
11. Disclaimer
Please be advised that any defects or concerns with completed work needs to be advised within a 24 hour notice period.
Note that all vehicles will be video recorded before and after works are carried out for quality control purposes.